Fix first culture

In the event of a major outage, nothing matters more than getting your system back online. When I first heard this, I did not think much more about the practice. But once it’s your turn to either be the cause of something or the contact to fix something, having an organization that adheres to this culture helps calm the nerves a lot.

There are two main parts to the fix-first ideology

• Blameless: right now, it does not matter what person or team messed up.
• Fix it now: stop debugging why the change made an issue and fix it.

After the issue is solved, then we can go place the blame by making the team write about what caused the issue. We only use this to ensure the same issue does not happen again by educating others on the outage.